Lender Rules
Lender Rules are your company’s own rules, checked on top of federal and state rules for every loan officer at your company. A Compliance Admin writes them in plain words, proves them on examples, and turns them on.
Where they live
Compliance, then Lender Rules. Choose New rule to start.
How it works
Describe the rule
Write the rule in your own words, up to 2,000 characters, then choose Draft the rule to have TrueTone draft it, or Write it yourself.
Fill in the details
| Field | What it is |
|---|---|
| Title | The rule’s name. |
| What the loan officer reads | The reason shown on a flagged line. |
| The fix | The one fix offered. |
| How it is checked | Exact phrases, Read for meaning, or Both. |
| When it finds these words | The phrases to look for, when checked by exact phrases. |
| Where | Every state, or only one state. |
| Severity | Blocks: “Red underline. Asks before posting if nobody fixed it or kept it.” Warns: “Amber underline. Never stops anything.” |
A rule checks social posts, emails, blog posts, video scripts and website pages.
Add examples and score it
Under Examples and score, add at least one ad that breaks the rule and one that follows it, then choose Score it now. The rule turns on only when it gets all its examples right. Rule Preview lets you try it on your company’s most recent posts.
Turn it on
Once it passes, choose Turn on. The rule’s status shows its version, when it was turned on and by whom. It applies to pieces written from then on.
Required Disclosures
A Required Disclosure is an exact line your company wants on every piece of a kind, up to 300 characters. Choose where it goes and Add and turn on.
| Channel | Where the line appears |
|---|---|
| Social posts | Under the caption |
| Emails | At the foot of the email when it is exported |
| Blog posts | In the blog’s closing paragraph |
| Video scripts | Spoken at the end of the script |
| Videos and audiograms | On the end card, not spoken |
A disclosure reaches pieces written from now on. A piece already written keeps the line it has.
Good to know
- Changing a rule means scoring it again. A rule changed since it was scored shows “Changed since it was scored” and waits for a new score.
- Scoring a rule read for meaning can cost model use. The score says what the run cost. A rule checked by exact phrases scores right away.
- Retire stops a rule from the next piece written. Pieces already checked keep their record.