Setting up a Compliance Admin
A Compliance Admin is the person at your company who uses the TrueComply compliance tools. They decide on pieces sent for review, write your company’s own rules, and set how strict each Channel is. Until TrueTone confirms one, every Channel stays Advisory: pieces are checked and flags are shown, but nothing waits for a decision.
Who can be a Compliance Admin
Anyone at your company except:
- an org admin (“An org admin cannot be the Compliance Admin.”),
- a Loan Officer Assistant, and
- TrueTone staff.
A loan officer can hold the role. Keeping the person who releases content separate from the person who reviews it is deliberate.
How it works
Name them
An org admin opens Settings, then the Compliance tab, and finds the Compliance Admin card. Under “Name your Compliance Admin”, enter their name and work email and choose Connect compliance. They get an email inviting them.
They accept
The person signs in, opens Compliance, and accepts the disclosure that connects your company’s content to their review. The card shows each step: Named, Accepted, Confirmed by TrueTone.
TrueTone confirms them
TrueTone checks the nomination and confirms it. The card then reads Connected, and the Compliance Admin’s decisions start to count. While it waits, the card says “Every Channel stays Advisory until TrueTone confirms your Compliance Admin.”
They add teammates
A confirmed Compliance Admin can add others from Compliance, Team, with Add teammate: someone in your company who is not an org admin. Teammates get an email, and their decisions count as soon as they accept. No second confirmation is needed.
What each role can do
| Compliance Admin | Org admin | |
|---|---|---|
| Review pieces sent to compliance | Yes | No |
| Write Lender Rules and Required Disclosures | Yes | No |
| Set Gate Coverage for each Channel | Yes | Sees it, read only |
| Download the Audit Export | Yes | No |
| Name, re-invite or cancel a Compliance Admin nomination | No | Yes |
| Choose how accepted pieces are released, and release them | No | Yes |
| Set company states and the NMLS line requirement | No | Yes |
Good to know
- Only a Compliance Admin or TrueTone can remove or change a Compliance Admin. An org admin cannot, and cannot act as one.
- Nobody decides on their own piece. If a Compliance Admin wrote the piece, another Compliance Admin decides it.
- Assistants and Compliance Admins do not mix. When a loan officer becomes a Compliance Admin, their assistant can no longer work for them.
- Consider a second sign-in factor. An org admin can require one for the whole company under Settings, Security, with “Require a second sign-in factor”.