Accounts and billing
Two things power your account: a subscription (the recurring plan that includes a monthly credit allowance) and credits (what each piece of content spends). This section explains both, plus signing in, plans, and how billing works when you hold a seat inside a company.
What this section covers
Everything about getting into TrueTone and keeping your account running: creating an account and signing in, choosing a plan, understanding what you pay for, topping up when you run low, and handling the occasional failed payment. If you are on a company account, it also explains how your billing is different (short version: your organization pays, and you never see a checkout screen).
The rest of what you can actually build once you are in lives under For loan officers. This section is about the account itself.
Who it is for
Anyone who signs in to TrueTone, and anyone deciding whether to. Individual loan officers on a personal plan, loan officers who hold a seat inside a company account, and the org admins and TrueTone staff who need to understand how the money and the credits move.
Subscriptions and credits, the plain version
These are two different things, and the difference matters when you are deciding what to buy.
A subscription is your recurring plan. It renews on a schedule and, most importantly, it includes a monthly credit allowance that refreshes on your reset date. This is the engine: as long as your plan is active, credits keep arriving every month.
Credits are the fuel. Every time you generate something (a blog post, a social caption, a video script, an audiogram), it spends credits from your balance. When you run low before your monthly refresh, you can buy a credit pack as a one-time top-up. A pack does not renew and does not change your plan; it simply adds credits to your available balance so you can keep working.
Subscription
- A recurring plan that renews on a schedule.
- Includes a monthly credit allowance that refreshes each month on your reset date.
- Managing it (upgrading, downgrading, canceling, reactivating) happens on your billing page.
- This is the ongoing relationship: the plan is what keeps credits flowing.
The simplest way to hold it in your head: your subscription decides how many credits arrive each month; credit packs are for the months you need more than that.
What a generation costs
Credits are priced per action, so you always know what something costs before you make it. The exact cost for each action is shown in the app at the moment you generate. As a feel for the scale, a blog post runs 6 credits and a social post 10, while quick things like an email are just a couple. Voice previews are free.
Costs are set per action and can be tuned by TrueTone over time, so treat any number you see here as a guide and trust the figure shown in the app when you generate. The full per-action breakdown lives in the loan officer Billing and credits guide.
Where your credits come from
This depends on your account type, and it is the single biggest difference between a personal account and a company seat.
Personal account
Your credits come with your plan and refresh each month. Your billing page shows how much you have used and how much is left. If you run out before the reset, you buy a credit pack and keep going. You are in charge of your own plan and your own top-ups.
If you run a company account
For enterprise organizations, the organization is the customer, not any one person. The company is invoiced per seat, and a seat is a loan officer on the company account (org admins included). Loan officers on those seats never see a plan picker or a payment screen; their access is inherited from the organization’s standing. Credits land in one shared pool that everyone draws from, and even credit-pack top-ups ride the next invoice rather than a card.
Good to know
Running low on credits does not always mean the same thing. On a company account, you can reach your own monthly limit while the organization still has plenty of credits. When that happens, the fix is your admin raising your limit (free and instant), not the company buying anything.
- A credit pack is not a plan. Buying a pack tops up your balance once. It does not start, change, or renew a subscription.
- Your monthly allowance refreshes; it is not the same as buying more. New credits arrive with each billing period on an active plan.
- Company seats never touch checkout. If you are on a company account, there is no plan to choose and no card to enter. Your admin and TrueTone handle billing.
- A failed payment does not delete your work. Your creations and settings stay put.
Everything in this section
Create your account, sign in with your email and password, and get to your dashboard.
Signing up and signing inWhat happens the first time you sign in, and how your account gets set up.
The onboarding flowThe plans on offer, what each includes, and how to choose.
Plans and pricingUpgrade, downgrade, change your billing details, and see your usage.
Managing your subscriptionHow canceling works, what you keep, and how to come back.
Cancel, save offer, reactivateBuy extra credits when you need them, on a card or on your organization’s invoice.
Credit packs and top-ups